Return & Refund Policy

All products are checked twice for no prominent defects before packed for shipping.

Dragonpak Industries (M) SDN BHD will not accept:

  1. Any customer personal feeling or subjective reason is not allowed for exchange or refund, based on the fact that the product is not perfectly suit you or the end result does not meet your expectation.
  2. Slight colour difference, we have done our best to display as accurately as possible the colours of the apparels shown on our website. However, because the colours you see depend on your monitor and other settings. We cannot guarantee that your monitor's display will be exactly accurate.
  3. The customer does not like the colour, dimension or packing and wishes to change to another colour, dimension or packing.
  4. Customer carelessness of handing or opening the parcel may damage the items to scissor or penknife cut and dirt due to dirty hand. Please be careful when opening your parcel.
  5. If you feel the goods / product is uncomfortable or too transparent it is not allowed for exchange or refund.

Dragonpak Industries (M) SDN BHD will exchange because of the large area of damage or delivered wrong goods / product. Dragonpak Industries (M) SDN BHD will be responsible for all postage.

If your goods / product have quality problem with of the above, please contact Dragonpak Industries (M) SDN BHD customer service within 3 business working days upon received of goods / product's date.

Dragonpak Industries (M) SDN BHD
Email: info@greenmate.my

After that, please send a picture to us for confirmation.
Upon confirmed, please return your purchased item(s) by pos to the following address:

Dragonpak Industries (M) SDN BHD (Online Purchase)
No. 28, Jalan Bukit 2,
Bandar Seri Alam,
81750 Johor Bahru.

Please be reminded to contact our customer service before you return the goods / product within 3 business working days. If your goods / product is out of stock, Dragonpak Industries (M) SDN BHD will get your permission to exchange other item(s) to you. If you can't found a good replacement, we willing to deposit your credit on future purchases. Dragonpak Industries (M) SDN BHD will not be held responsible if your shipment is lost or any damage during the return transit.

This return policy may be updated from time to time without prior notice.

Please contact us at +60 19 558 6726 or you may contact us via email at:
info@greenmate.my for any enquiry.